1st Consultation

I have been getting my daily lenses from OE since 2003 and my annual eye test / contact lens fitting examination was due in March. Naturally OE was my first port of call, so I called their headquarter and made the appointment.

When I arrived for initial consultation, they couldn't find my appointment details. But they have an available slot an hour later. I took the slot. I had the impression that the guy and two girls at the reception desk were more interested in their conversation than anything else...

One and a quarter hour later I was seen by two girls. They didn't introduce themselves, so I don't know their names.... oh well! One checked my eye prescription electronically, eye scans, glasses prescription and eye pressures then I waited for the optician for eye test.

The optician carried out more tests and at the end she said that I might be a good candidate for the surgery but she had two concerns. Firstly, she said my tears evaporated quickly in the eyes and I might suffer from dry eyes following the treatment. Secondly, my prescription had changed! I was very surprised to say the least as I know it has been stabilised for almost 9 years or more! I asked her what was my new prescription and she gave me the following numbers:-

R : -5.25 / -1.50 / 90
L : -4.50 / -1.25 / 88

When I looked at the numbers I was astonished and straight away said that the new prescription is wrong. She was probably offended by this and insisted that I chose her prescription every time during the eye test! I did not argue as I know the difference -0.25 makes between my right and left eye but from -3.75 of my right eye to -5.25 that is -1.50 difference!

Anyway, I lost my interest at that point and ask about the treatment cost if I were to go ahead with the treatment. I was quoted £3,200 for the all laser treatment and when I mentioned the offer price of £395 per eye, she honestly told me that was to grab people's attention and very few people actually get that price for treatment.

I left feeling disappointed......